- Returns; Cancellation Rights
- USA Customers only
(a) Paris Pullen sales are final. If you are unsure, please try our creations (Products) before committing, via our samples available online and in our stock-list retail locations. Should you have any questions or have a concern about a Products you’ve purchased, please consult our team or contact us at [email protected]
- USA Customers only
- UK Customers only
(a) We hope that you are delighted with your order, however, because you are a UK consumer, you have a legal right to cancel your contract under the Consumer Contracts Regulations 2013. The cancellation period is fourteen (14) days from the date you receive the Products. This means that if during that period you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify the Local Affiliate of your decision to cancel the contract and receive a refund. The right to return Products under this section 24.2 does not apply to perfumes and candles as these Products are made to your specification and have been personalized (unless there is non-conformity or the Product is defective). The right to return Products also does not apply where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
(b) To cancel a contract, you just need to let the Local Affiliate know that you have decided to cancel. The easiest way to do this is by contacting them via our Contact Us page, quoting your order number.
(c) If you have already received the Products that form the cancelled contract, you would be required to return the Products to the Local Affiliate in order to be eligible for refund. In this case, you must complete the cancellation form enclosed with your order and return it with the Products to the address stated on the cancellation form. When returning Products please obtain a proof of postage (neither we nor our Local Affiliates accept responsibility for returned goods lost in transit). You will be responsible for the cost of returning the Products to us, unless the Product is non-compliant with your statutory rights (see (g) below for more information). The Products must be returned:
(i) Without undue delay and not later than fourteen (14) days after the date of cancellation (please note that if you send your cancellation form by email or by post, then your cancellation is effective from the date you send the email or post it);
(ii) In the original (if possible) and adequately sealed and protective packaging;
(iii) In accordance with any labelling and packaging guidelines produced by your local courier (including any regulations relevant to fragrance Products).
(d) If you have already received the Products that form the cancelled contract, but do not send off such Products to the Local Affiliate within fourteen (14) business days of notifying them of cancellation, they shall be entitled to withhold payment of any refund.
(e) If you cancel your contract, the Local Affiliate will:
(i) Refund you the price you paid for the Products. However, as permitted by law, your refund may be reduced to reflect any reduction in the value of the Products if this has been caused by your handling them in a way which would not be permitted in a shop (or you can choose to have such Products returned to you within fourteen (14) days of a notification of intention to make a deduction). If you are refunded the price paid before the Products are inspected by us or our Local Affiliate, and it is later discovered that you have handled them in an unacceptable way, you must pay an appropriate amount to the Local Affiliate.
(ii) Refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method offered.
(iii) Make any refunds due to you as soon as possible and in any event within fourteen (14) days after the day on which the Local Affiliate receives the Products back from you or, if earlier, the day on which you provide evidence that you have sent the Products back to the Local Affiliate. Your refund will be to the credit/debit card used by you to pay. If you used vouchers to pay for the Products your refund may be in vouchers. You will receive email notification of your refund from the Local Affiliate.
(f) Exchanges: If you indicate on your cancellation notice/form that you would rather receive an exchange than a refund then, where this is possible, this will be processed within seven (7) business days of receiving your returned Products and will be delivered via standard delivery. In these circumstances, a new contract will be deemed to have been formed between you and the Local Affiliate in relation to the new Product you have selected (and your various rights of cancellation and return as set out herein will apply to that Product). In the event that the Local Affiliate is not able to satisfy your request for an exchange, you will receive a refund of the cost of the Products and the original contract between you and the Local Affiliate will be cancelled.
(g) UK customers may also return Products in accordance with the Consumer Rights Act 2015:
(i) Because you are a consumer, you are entitled to receive Products that are in conformity with your contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights (which are summarized in general terms below) are not affected by your right of return and refund or anything else in these Terms and Conditions.
(ii) The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your Products, your legal rights entitle you to the following: up to thirty (30) days: if goods are faulty, then you can get an immediate refund; up to six (6) months: if goods can’t be repaired or replaced, then you’re entitled to a full refund in most cases; after six (6) months (depending on the type of Product): if goods do not last a reasonable length of time, you may be entitled to some money back.